Terms of Service

Effective Date: January 15, 2025

1. Agreement to Terms

By accessing or using ShopSafe AI (provided by ShopSafeAI LLC) at https://shopsafeai.com, you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

ShopSafe AI provides:

  • Chrome extension for real-time TikTok Shop listing compliance checking
  • Web-based dashboard with compliance tools (Pro users only):
    • Manual listing checker - Analyze product titles and descriptions before publishing
    • Appeal letter generator - Upload violation screenshots and auto-generate professional appeals using AI vision analysis
    • Shop health analyzer - Input shop metrics to get compliance risk assessment
    • Policy Q&A assistant - Ask questions about TikTok Shop policies

3. Subscription Plans

Free Plan

  • 10 listing checks total (lifetime) via Chrome extension
  • No access to web app features

Pro Plan - $19/month or $195/year

  • Unlimited listing checks via Chrome extension
  • Access to web dashboard with all features:
    • 3 AI-generated appeal letters per month (with screenshot upload and vision analysis)
    • Unlimited manual listing checks
    • Unlimited policy Q&A questions
    • Unlimited shop health analyses
  • Priority support
  • Billed monthly or annually via Stripe
  • Cancel anytime

4. Acceptable Use Policy

You agree NOT to:

  • Use the Service for illegal purposes
  • Attempt to circumvent usage limits
  • Reverse engineer or extract source code
  • Share account credentials with others
  • Upload malicious code or harmful content

5. Refund Policy

  • 30-day money-back guarantee for first-time Pro subscribers
  • No partial refunds for unused time in a billing period
  • Contact support within 30 days for refund requests

6. Disclaimers

Important Disclaimers:

  • No Guarantee of Results: ShopSafe AI assists with compliance but does not guarantee listing approval, appeal success, or prevention of violations
  • AI Accuracy: AI-generated content (including appeal letters and screenshot analysis) may contain errors. Always review and edit before submitting to TikTok
  • Screenshot Processing: Vision AI analysis of violation screenshots is provided as a convenience and may not extract all details accurately
  • No Legal Advice: We do not provide legal, financial, or professional advice

7. Limitation of Liability

Total liability is limited to the amount you paid in the last 12 months (max $348).

We are not liable for:

  • Indirect, incidental, or consequential damages
  • Lost profits or business opportunities
  • Decisions made based on AI-generated content

8. Termination

By You: Cancel your subscription anytime via account settings

By Us: We may terminate accounts that violate these Terms

9. Contact Information

For questions about these Terms:

Email: admin@shopsafeai.com
Website: https://shopsafeai.com

Last Updated: January 15, 2025